Boogle Service

What happens if my bike breaks down?

Repairs for the Boogle Bikes are free of charge, however, PAY ATTENTION! You must have repairs for the Boogle Bike done at the Boogle Partner at which you collected the Boogle Bike, otherwise repair costs will be charged to your own account. Repairs that are free of charge only include damage caused by regular use of the Boogle Bike, such as: tire, brake, lighting, and/or gear problems. Improper damages, such as a broken saddle, broken pedals, and/or broken off lighting, new batteries will be charged to your own account. Repairs to your Boogle Bike will take place within 1-3 business days.

Breakdown assistance for Boogle E-Bike and Speed Pedelec

Bad luck is unpredictable and can strike at the most inconvenient moments. If you are within a 1 km range from your home you can make use of the Roadside Assistance service. In the event of a breakdown, ENRA Roadside Assistance picks you and the broken Boogle Bike up and takes you to the Boogle Partner at which you collected the bike, so the Boogle Bike can be repaired free of charge. Should you experience troubles with your Boogle Bike and need ENRA Roadside Assistance, you can contact the following phone number: 0570 – 741 988.

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